Masterclass date for your diary: Thursday 24 February, Hotel La Tour
The CEMistry of Customer Loyalty: How to Use Customer Experience Management
to Boost Customer Loyalty is a special one day event that brings together
two of the best customer experience specialists in the world, Chris Daffy
and Lou Carbone.
Chris Daffy is widely regarded as Europe’s leading authority on Customer
Experience Management. Having dedicated the last 20 years to working with
some of the biggest companies in the world, he has a truly unique insight in to
‘the customer’. Chris is a top selling author and internationally renowned
Lou is one of America’s leading edge thinkers on the subject of Customer
Experience Management. His book ‘Clued In’ is an international best seller
and he has experience of working with some of the World’s major service brands.
Taking advantage of a rare occasion that both Chris and Lou are in the UK at the same time, the pair will deliver a
workshop in which they explore the best in customer
experience management from both sides of the Atlantic.
To make the event totally practical, they will also be joined on stage
by a number of major service business leaders who will explain how they
have used the theory, tools and techniques to deliver outstanding results.
This will be a rare opportunity to gain an insight into the latest and best
ways to make service make a worthwhile difference.
For more information and to book please visit: www.chrisdaffy.com