It’s the beginning of a new month so that means it’s time for Mega Line Up
Line Ups take place each day at the start of every shift throughout all the departments here at Hotel La Tour but this mega event – think Magnum rather than your usual choc ice – takes place once a month and is a great way to get the whole team together.
It’s a chance to celebrate anniversaries: this month we congratulated Vera in housekeeping, Marcus in the kitchen and Lydia in the restaurant who are marking their first year at the hotel, and Sales Manager Karen Ward who has just passed the two year milestone (her first months were spent working from a rather unglamourous Terrapin hut off Park Street but she did get to wear a rather fetching high-vis vest and some chunky boots with steel toe caps!)
Also to welcome new starters and acknowledge promotions such as Food & Beverage Assistants Karen and Alan who are taking on new hosting roles in The Auden Rooms, our conference and events floor.
At this month’s meeting, there was great news with a cheer for August sales figures and planning for a particularly busy time during September on the conference floor. Loud cheers also went out to celebrate feedback from customers which saw Hotel La Tour rated in the TripAdvisor number two slot for hotels in Birmingham – a keenly contested accolade – and customer satisfaction scores hitting 96% on Feefo, our own independent customer service rating which independently surveys our customers and publishes all feedback live on our website.
There were prizes too for team members whose efforts were nominated by colleagues and guests on Star Cards which then go into a draw for prizes including a bumper pack of jelly beans, vouchers for a little retail therapy at Next and Selfridges.
These line ups are a way of life at Hotel La Tour, we call it Living La Tour and you can find out more about this and how it works for us in a pevious post by Jane Schofield, Managing Director of Hotel La Tour, here